Personal Data Protection and Privacy Policy
Website Privacy Policy
When you visit
this website and benefit from the services, we offer on the site, the
terms and conditions of use of the information we collect about you and the
services you request are subject to the terms set forth in this "Privacy
Policy." By visiting this website and requesting to benefit from our
services through the website, you agree to the terms laid down in this
"Privacy Policy."
I.
Purpose of the
policy for protection and processing of personal data
SAYKAR İNŞ. İHR. TURİZM TİC. Ve
SAN INC. (Ramadaplazaistanbul) has been
successfully performing tourism and accommodation activities in Istanbul, one
of the biggest and most beautiful cities in the world, for many years. Pursuant
to these activities, protection of personal data of our customers and prospects
is one of our basic principles, and we declare that we complied fully with
the need to protect these data even before the Law of Personal Data Protection
takes effect. This requirement has been enacted by the Law on the Protection of
Personal Data and we, "Ramada Plaza Istanbul," are committed to
complying with all responsibilities related to this law as well.
II. Scope of the policy for the protection and processing of personal data
and policy amendment
This Policy
issued by our Company has been prepared in accordance with the Law No.
6698 on the Protection of Personal Data (KVKK). The data obtained from you as
per your consent or other requirements for the compliance with laws prescribed
in the Law shall be processed in order to improve the quality of our services
offered to you and to enhance the services and quality policy. Still, some of the
data we obtained are excluded from being personal and anonymized. These data
are the ones that are used for statistical purposes and are not subject to the
implementation of the Law and our Policy. "Ramadaplazaistanbul
Personal Data Protection and Processing Policy" aims to protect the data
of our clients, prospects, employees, and the customers and employees of other
companies working in partnership with us, or other persons, and it contains the
regulations related to them.
Our company is entitled to amend our policy and the regulation provided that
the amendment is in compliance with the Law, and it ensures better protection
of personal data.
III. Basic rules for processing personal data
a) Compliance with the rules of law and good faith: “Ramadaplazaistanbul”
questions the source of the data it collects or receives from other companies
and attaches importance to obtaining them in compliance with the rules of law
and good faith. In this sense, it makes necessary warnings and notices to the
third parties (including agencies and other intermediary institutions) selling
the services offered by "Ramadaplazaistanbul" to protect personal
data.
b) Accuracy and being up to date, where necessary:
"Ramadaplazaistanbul" attaches importance to the fact that all data
contained within the company is accurate, and does not contain false information,
and it updates the data should there is a change, and this is reported to
itself.
c) Being processed for specific, explicit, and legitimate purposes:
"Ramadaplazaistanbul" processes the data in a limited manner only for
the purposes it provides and receives approval during the service. It does not
process, use, or allow to use the data other than business purposes.
d) Being relevant with, limited to and proportionate to the purposes for which
they are processed: "Ramadaplazaistanbul" uses the data only to the
extent they are processed and required by the service)
e) Being retained for the period of time
stipulated by relevant legislation or the purpose for which they are processed:
"Ramadaplazaistanbul" retains the contract data as much as the duration
of the disputes and the requirements of trade and tax law. However, when these
purposes are disappeared, it erases or anonymizes the data.
It is important
to note that these rules are nonetheless effective when
"Ramadaplazaistanbul" collects and processes data, whether in
accordance with the data subject's consent or as per the Law.
You have the
following rights, in accordance with Article 11 of the Law on Personal Data
Protection. An application form has been prepared by
"Ramadaplazaistanbul" for you to facilitate the exercise of your
rights.
The persons
whose personal data are processed have the following rights in relation to
their data by referring to the contact person announced by
"Ramadaplazaistanbul" on our website:
a) To learn
whether his/her personal data are processed or not,
b) To request information if his personal data are processed,
c) To learn the purpose of his data processing and whether this data
is used for intended purposes,
d) To know the third parties to whom his personal data is transferred at home
or abroad,
e) To request the rectification of the incomplete or inaccurate data, if any,
f) To request his personal data to be erased or destroyed under the conditions
laid down in the Law,
g) To request notification of the operations carried out in compliance with
subparagraphs (d) and (e) to third parties to whom his personal data has been
transferred,
h) To object to the processing, exclusively by automatic means, of his personal
data, which leads to an unfavorable consequence for the data subject,
i) To claim compensation in case of suffering loss due to illegal processing of
the personal data. We, the “Ramadaplazaistanbul,”
respect these
rights.
Maximum use of the Principle of the parties’ Control / Parsimony
Principle
According to
this principle, called maximum use of the principle of the parties’ control /
parsimony principle, the data flowing to "Ramadaplazaistanbul" are
processed only as much as necessary in the system. We thus determine which data
we should collect, based on the purpose. Non-required data are not
collected. Other data transferred to our company are likewise transmitted to
company information systems. Redundant information is not saved but erased or
anonymized. These data may be used for statistical purposes. Health data among
the data of special nature are processed only so as to provide better
service to the clients and to protect their health and are stored in the system
with care.
Erasure of personal data
When the
deadlines to respect by the law and the necessity of the completion of the
judicial processes or other requirements are disappeared, these data shall be
erased, destroyed or anonymized by the company, ex officio or upon the request
of the person concerned.
Accuracy and up-to-datedness of data
As a rule, the
data retained within "Ramadaplazaistanbul" are processed upon the
declaration of the concerned persons and in a way that he/she declares.
“Ramadaplazaistanbul” does not have to check the accuracy of the data declared
by the customers who contact with itself, and further this is not
conducted due to legal requirements and our working principles. The declared
data is considered accurate. The principle of accuracy and up-to-datedness of
personal data is adopted by "Ramadaplazaistanbul." Our company
updates the personal data it has processed upon the request of the person
concerned or the requirements by official documents being received. It takes
necessary measures for that.
Confidentiality and data security
Personal data is
confidential, and “Ramadaplazaistanbul” respects this confidentiality. Personal
data can be accessed only by authorized persons within the company. All
necessary technical and administrative measures are taken to protect personal
data collected by “Ramadaplazaistanbul,” and to prevent unauthorized
access, and to prevent our customers and prospects from being victimized. In
this context, we ensure that our software complies with the standards, and we
carefully select the third parties and adhere to the data protection policy within
the company.
IV. Data Processing Purposes
The collecting
and processing of personal data by "Ramadaplazaistanbul" shall be
conducted for the purposes specified in the descriptive text. The data are
collected and processed in order to establish a contract and provide better
service to the clients.
V. Customer, prospective customer and business and solution partners
data
Collection and processing of data for the contractual relationship
If a contractual
relationship is established with our customers and prospective customers,
collected personal data may be used without the customer's consent. However,
this use is made for the purpose of the contract. The data is used for better
performance of the contract and to the extent of the service requirements and
is updated by contacting customers when necessary. Nonetheless, the data that
our prospects (prospective customers) have transmitted us are processed to
provide them with easier and quality service. This data is erased in case of
their request if it does not turn into a contractual relationship.
Business and Solution Partners Data
"Ramadaplazaistanbul"
takes the principle of compliance with the law while sharing data with its both
business and solution partners. We share data with our business and solution
partners in compliance with data privacy commitment and only to the extent that
the sharing is required by the service, and this definitely forces the parties
to take measures to ensure data security.
Data processing for promotional purposes
In accordance
with the Law on Regulation of Electronic Commerce and the Regulation on
Commercial Communications and Commercial Electronic Messages, only electronic
messages may be sent to pre-approved persons for promotional purposes. Explicit
consent of the person to whom the promotion would target is required.
"Ramadaplazaistanbul" complies with the details of the
"approval" determined in accordance with the same legislation. The
approval must cover all commercial electronic messages sent to the recipient's
electronic contact addresses in order to promote your company's goods and
services, to market, to promote its business, or to promote its recognition
with content such as celebrations and wishes. This approval may be obtained in
writing as a physical form or by any means of electronic communication. What is
important is that the buyer has agreed to accept the sending of commercial
electronic messages with a positive statement of will, name and surname and
electronic contact address.
Data processing due to the legal obligation of the company or clearly
prescribed by law
Personal data
may be processed without prior consent for the processing to be clearly stated
in the relevant legislation or for the purpose of fulfilling a legal obligation
set out in the legislation. The type and scope of data processing must be
required for legally permitted data processing activity and must comply with
the relevant legal provisions.
Data processing by the Company
Personal data
can be processed in accordance with the service ends and legitimate purposes of
the company. Still, the data can in no way be used for unlawful services.
Processing personal data of special nature
According to the
law, data of special nature are the personal data relating to the race, ethnic
origin, political opinion, philosophical belief, religion, sect or other
belief, clothing, membership to associations, foundations or trade-unions,
health, sexual life, convictions and security measures, and the biometric and
genetic data. "Ramadaplazaistanbul" also takes adequate measures in
the processing of personal data of special nature, as well as those specified
by the Board.
"Ramadaplazaistanbul" may only
process data of special nature with the approval of the individuals for the
purpose for which they are collected in order to provide better services.
Processed data by automated systems
"Ramadaplazaistanbul"
acts in accordance with the Law on the data processed through automated
systems. Information obtained from these data cannot be used against the person
without his/her explicit consent. However, "Ramadaplazaistanbul" may
take decisions about the persons to whom it would take action by using the data
in its own system.
User information and the internet
In the event
that personal data is collected, processed and used in the websites, other
systems or applications of "Ramadaplazaistanbul," concerned people
are informed about the privacy statement and cookies if necessary. Users are
informed about our applications on web pages. Personal data shall be processed
in accordance with the law.
VI. VI. Data of our employees
Processing of data for business relations
The personal
data of our employees may be processed without approval as far as they are
necessary for business relations and health insurance. Nonetheless,
"Ramadaplazaistanbul" ensures the confidentiality and the protection
of its employees' data.
Processing Due to Legal Obligations
"Ramadaplazaistanbul"
may process the personal data of its employees without further approval for the
purpose of fulfilling a legal obligation stipulated by the legislation or in
the case that the processing is clearly stated in relevant legislation. This is
limited to the obligations arising from the law.
Processing for the favor of the employees
"Ramadaplazaistanbul"
may process personal data without approval for transactions in the interests of
company employees, such as private health insurance.
"Ramadaplazaistanbul" may also process the data of the employees for
the disputes arising from the business relations.
Processing personal data of special nature
According to the
law, data of special nature are the personal data relating to the race, ethnic
origin, political opinion, philosophical belief, religion, sect or other
belief, clothing, membership to associations, foundations or trade-unions,
health, sexual life, convictions and security measures, and the biometric and
genetic data. In the processing of personal data of special nature,
"Ramadaplazaistanbul" also takes adequate measures determined by the
Board as well as gaining the approval of the person concerned. Personal data of
special nature may only be processed in a limited manner, without the consent
of the individual, in the circumstances permitted by the Law. Data of special
nature that are obtained from our employees in order for them to benefit from
insurance and health services are used only for these purposes.
Processed data by automated systems
Data processed
on automated systems, related to the employees may be used in intercorporate
promotions and performance evaluations. Our employees have the right to appeal
against the results, and they do this by following the internal procedures of
the Company. Employees' objections are also finalized within the company.
User information and the internet
In the event of
collecting, processing, and usage of personal data on websites and
in other systems or applications belonging to SAYKAR İNŞ.
İHR. TURİZM TİC. Ve SAN INC. and
"Ramadaplazaistanbul," the persons concerned is notified of the
privacy statement and, if necessary, the cookies. Users are informed about our
applications on web pages. Personal data shall be processed in accordance with
the law.
When you visit
our website, we provide the following information to your attention regarding
the cookies we use/will use on our page.
Google (analytics, double-click)
Cookies Use
Purpose: Measurement Advertising In-site optimization
Cookie Type: Functional and analytics
cookies Commercial cookies
Facebook
Cookies
Use Purpose: Advertising
Cookie Type: Commercial cookies
3rd party companies (Google)
Cookies Use
Purpose: Advertising
Cookie Type: Functional and analytics cookies Commercial cookies
Functional and Analytics
Cookies include
data about remembering your preferences, effective use of the website,
optimizing the site to meet user requests, and how visitors use the site. By
their nature, such cookies may contain personal information, such as username.
Third Party Cookies
SAYKAR İNŞ. İHR. TURİZM TİC.
Ve SAN INC. and "Ramadaplazaistanbul" are working with
internet sites/mobile applications/mobile internet sites, trusted and
notable third-party ad providers. Third-party service providers place
their own cookies in order to serve you with specific ads. Cookies placed
by third parties collect, track, and analyze visitors' surfing information on
their websites.
Commercial cookies
These cookies
serve to increase your user experience by offering a more advanced, customized
portfolio of advertisements and presenting you a similar product/content
that you desire based on your interests and choices. In the session mentioned
above, the retention period of permanent, functional, analytics, and commercial
cookies is about 2 (two) months, and the user can set the period from the
internet browser settings. The process of changing these settings may vary
based on internet browsers.
How do I delete cookies?
Many Internet
browsers are set to automatically accept and use cookies from the initial
installation to your computer. Using help or settings menus of your Internet
browser, you can block cookies or have your browser alert when a cookie is
transferred to your device. You can use your browser's instructions or help
menu screen to learn different ways to manage cookies and get detailed
information about how to change the browser's settings.
Telecommunications and the Internet,
computer, telephone, e-mail, and other applications allocated to employees
within the Company are assigned for business purposes only. The employee
cannot use any of these means allocated by the company for his/her specific
purposes and communication needs. The company may check and audit all data on
these means. The employee undertakes not to hold any data or information other
than the business-related ones on the computer, the phones or other means
allocated to him/her from the moment he/she starts the job.
VII. Transfer of personal data both at home and abroad
Personal data
may be shared with the business and solution partners in order to ensure
the service provided by "Ramadaplazaistanbul."
"Ramadaplazaistanbul" is able to
transfer personal data to the following persons and institutions for specific
purposes: "Ramadaplazaistanbul"s business partners in a limited
manner, in order to ensure the fulfillment of the objectives of the business
partnership,
Suppliers of "Ramadaplazaistanbul", to provide the Company with
the necessary services outsourced from the suppliers for fulfilling its
commercial activities,
The solution partners of "Ramadaplazaistanbul" in a limited manner,
in order to perform commercial activities requiring the participation of our
company's affiliates.
"Ramadaplazaistanbul" is entitled to transfer personal data at home
or abroad in accordance with other conditions stated in the Law and based on the
consent of the person under the conditions laid down by the Board.
VIII. Rights of the person concerned
"Ramadaplazaistanbul"
recognizes that the person has right to be sought his/her consent before
his/her data are processed under the Law and has right to determine the fate of
his data after the processing.
The person
concerned has the following rights in relation to their data by referring to
the contact person announced by "Ramadaplazaistanbul" on our website:
a) To learn
whether his/her personal data are processed or not,
b) To request information if his personal data are processed,
c) To learn the purpose of his data processing and whether this data is used
for intended purposes,
d) To know the third parties to whom his personal data is transferred at home
or abroad,
e) To request the rectification of the incomplete or inaccurate data, if any,
f) To request his personal data to be erased or destroyed under the provisions
of the Article 7,
g) To request notification of the operations carried out in compliance with
subparagraphs (d) and (e) to third parties to whom his
personal data has been transferred,
h) To object to the processing, exclusively by automatic means, of his personal
data, which leads to an unfavorable consequence for the data subject,
i) To claim compensation in case of suffering loss due to illegal processing of
the personal data.
However, persons
do not have any rights with regard to anonymized data.
"Ramadaplazaistanbul" may share personal data with relevant
institutions and organizations for the purpose of exercising a judicial
duty or the statutory powers of the state authority pursuant to the business
and contractual relationship.
Personal data
subjects are able to exercise their rights mentioned above by consummately
completing the application form in the company's official internet address at www.ramadaplazaistanbul.com, signing the form with wet-ink signature, and sending it by registered
letter with return receipt along with photocopies of identity (only a copy
of the front face for ID). Your applications shall be concluded as soon as
possible or within 30 days at the latest after they reach our company,
according to the nature of the requests. You must submit your applications by
registered letter with return receipt. In addition, we respond only for the
matters related to you in your application and do not accept any applications
about your spouse, relative, or friend. "Ramadaplazaistanbul" may
request further information and documents from applicants.
IX. Privacy Policy
The data of
employees or other persons in "Ramadaplazaistanbul" are confidential.
No one shall be able to use, copy, reproduce, transfer to others or use these
data other than for business purposes in compliance with contract and law.
X. Transaction security
All necessary
technical and administrative measures are taken to protect personal data
collected by “Ramadaplazaistanbul,” and to prevent unauthorized access,
and to prevent our customers and prospects from being victimized. In this
context, we ensure that our software complies with the standards, and we
carefully select the third parties and adhere to the data protection policy
within the company. Safety measures are constantly being renewed and improved.
XI. Audit
"Ramadaplazaistanbul"
makes necessary internal and external audits on the protection of personal
data.
XII. Notification of Violations
When
"Ramadaplazaistanbul" is notified of any breach of personal data, it
takes immediate action to remedy the violation. It minimizes the damage of the
concerned person and compensates the damage. When personal data is obtained by
unauthorized persons from outside, it immediately notifies the Personal Data
Protection Board.
Applications for notification of violations may also be made in accordance with the procedures set forth at https://www.ramadaplazaistanbul.com/en/legal/privacy
As announced on the application form pages
at https://www.ramadaplazaistanbul.com/en/legal/privacy , all applications related to requests made under the provisions of the Law
on Personal Data Protection shall be taken into consideration when the form on
the web page is filled in, and the photocopy of the identity is attached to the
form and sent to the address specified on the form by registered letter with
return receipt.
The rights to
personal data may only be used for the data of the individual person. Requests
for the data of persons other than the one who filled out the form having been
attached the photocopy of the identity shall not be considered. Forms without a
photocopy of the applicant's identity shall not be put into the process. We
hereby submit your information that we are liable at sharing data with official
authorities if requested, even when data erasure requests are met.
For the application form: Please click on the application form link.
Contact
If you have any questions about the confidentiality agreement, please contact
us using the information at our contact page.
MOH*** BAO***
The best hotel in Istanbul! Loved everything from check-in to check-out, Exceptional experience! Special thanks to Ms. Hazal at the reception for her exceptional attention and professionalism! absolutely, as usual they upgraded my room from standard to suite room, all my respect and appreciation to the GM for that 🙏 and thank you to Ms. Ece. The staff was very professional and amazing. The housekeeper Ms. Nemit is very friendly, she checks on me every day and asks if I need anything. Everything was perfect. The staff was very attentive and very helpful. And special thanks to the General Manager for the welcome card. I would recommend all my friends and anyone who wants to enjoy their trip to Istanbul to stay at Ramada Plaza City Center.
Sals***
When I stepped into Ramada Plaza Hotel, I didn't just check in, I entered a realm of amazing experiences! Staff like superheroes Hazel, Erisn and Haleema were there to save the day with their helpfulness and friendly vibes. It's like they have a PhD in hospitality and an extra degree in making guests smile! 😄😄 📍 And let's talk about the location - pure perfection! Ramada Plaza is conveniently located near everything you need to explore, pamper yourself and create lasting memories. Say goodbye to mundane journeys because adventure is just around the corner! 💕 You know when you find something so beautiful that you can't help but shout it from the rooftops? That's how I feel about Ramada Plaza Hotel. I fell head over heels in love with this place! So much so that I will be booking my next trip! Don't miss this blissful paradise - truly love at first stay! 💖
Lubna Al-Labboudy
I had an incredible experience staying at this hotel! What made it even better was that my trip to Istanbul was primarily for shopping, and this hotel's location was ideal. It's just a short 5-minute walk from Nisantisi, a renowned shopping street in Istanbul. The rooms were lovely, lots of space, and the service was excellent as well. And of course, I HAVE to mention their delicious breakfast, which was an absolute delight. Overall, I couldn't have asked for a better stay! :)
M*** Moha***
Amazing staff and hospitality. Kaan, from the reception, went above and beyond to ensure my stay was perfect. Room service was extremely professional, and I never felt like my room was missing anything. The room was very cozy, clean, and had a good street view. The location was perfect for me as I used the metro many times, and it was easily accessible. The street below is perfect for just walking and exploring istanbul's local shops.
Nur*** Ema***
I travel frequently for business reasons and in this context I have the chance to experience city hotels. The hotel is clean and neat. You can stay with peace of mind. I would especially like to mention that although we checked in late after our work, Mr. Kaan, who worked at the reception, welcomed us with a smiling face and took care of us with a very nice energy. I would like to thank him.
Yus*** Os***
Booked online and chose to pay at hotel because previous experience on another site we were duped by a false site and lost alot of money. On arrival though we were told that my reservation was cancelled because of non payment and there were no rooms available. I then told my wife lets go back home because i was upset and as we were about to leave, the person at reception called us back to say that he made a plan to give us a room and upgraded us to a suite which was much appreciated. So will i come back to Ramada,of course ill be back,i will be coming at least once a year. So overall i cannot fault you and you will definitely see us again. Your staff were excellent but i did not want to give you a 10 but i was forced to because you never had a 20 to give. Keep up the good work. I Words can never do justice to my stay but will definitely come back.
Zaur
The staff was incredibly accommodating and attentive, providing top-notch service throughout my stay.
Emrullah
Great location and great staff. The rooms are clean and large. Metro station in front of the hotel which is a huge advantage. We got an upgrade at no charge. I will definitely book the same hotel next time.
Ali S.
A special stay I would recommend any traveler to stay at the hotel because it is close to all services and the most important places 1) Welcoming and reception of staff from the first moment you enter the door, especially the receptionist "Hazel". 2) The rooms are spacious and have entertainment systems available in each room. 3) The cleanliness of the hotel and the staff are professional in arranging the rooms and providing all the necessary needs. 4) The view of the rooms on the main street was outstanding. 5) The presence of McDonald's, coffee shop, in the same building as well as a grocery store, ATM and pharmacy. 6) The hotel provides a taxi. 7) The hotel facilities are very special, the swimming pool in the last floor is very warm in the coldest.
Andra Catalina Zincecco
Great staff always smiling ready to help you! Clean rooms! Next to Osmanbay metro station - 30min to Grand Bazaar. They organized a special breakfast for my birthday. It was a wonderful surprise...with happy tears while the staff was singing for me Happy Birthday! And alsa helped my husband to organize for me a second surprise - a special dinner with birthday cake with Bosphorus Boat Cruise.
Shadya
The service is five stars by all means. Helpful staff and welcoming. They make sure guests are getting what they need on time. Location is perfect with direct access to bus and metro.
Karin M.
I stayed in this hotel with my father for 10 days in November and had an amazing experience. Hotel staff accommodated our requests and needs at all times with a smile and efficiency. Hotel itself is very clean as are the rooms, spacious and great amenities with complimentary water, coffee and tea. Hotel is at the city center and accessible to metro and walking distance to many popular areas in Istanbul. Nisantasi is 10 minutes away by walking for shopping and restaurants. During my stay, I injured myself outside and needed ice to tend to my knee. Hotel staff brought me ice in a bag every couple of hours. I'm sure this was disruptive to their workflow, however their attention to service was excellent. I felt cared for by the staff. I booked a medical massage per spa concierge's suggestion. My masseuse, Leila, worked on me for an hour and literally created a miracle. I went to massage not being able to walk without limping, left with walking upright and swelling was significantly down. She advised me on how to tend to my injury for the next few days where I could enjoy rest of my trip without pain and discomfort. My father is also pleased with this hotel and is already planning their next stay here with my mother. My father got the breakfast buffet in his package, and I joined on some days. Breakfast buffet is extensive and delicious with local, American and middle eastern cuisine choices. I highly recommend this location. I would like to thank especially to Leyla, for the healing massage and rest of the staff who made us feel like family while we were in Istanbul.
Rchawl
Excellent location, wonderful staff, Everyone went out of their way to make it a memorable stay. Opposite the metro station, walking distance to Taksim square. Lots of eateries close by. Reception was good enough not only to upgrade my room but also to allow early check in. Good breakfast with too many options. Shall be my preferred hotel for future trips.
Sina
I recently stayed at Ramada Plaza Istanbul City Center and had a wonderful experience. The hotel is located in an excellent location, with easy access to the Osmanbey Metro Station and within walking distance of the Istanbul Military Museum and Istanbul Convention & Exhibition Center. The room was clean, comfortable, and quiet, which made for a great night's sleep. The breakfast was delicious, with a wide variety of options to choose from. The staff were kind and helpful throughout my stay, making me feel welcome and valued as a guest. The rooftop swimming pool and spa facilities were fantastic, with a panoramic view of Istanbul from the rooftop. The pool area was well-maintained and clean, which added to the overall experience of staying at the hotel. Overall, I would highly recommend this hotel to anyone visiting Istanbul.
Lola Kaplan
Our stay was great, we loved Istanbul and enjoyed very much our stay in the hotel. The staff was very friendly, our room was very clean. I do not remember the name of the person that cleaned our room. But she our he did a great job! Hope to be back soon.
Charlotte Boersma
O was there for a conference. 10 minutes walk to the Istanbul Conference Center. Great breakfast, more than enough choice and freshly prepared dishes. Nice swimming pool! Kind staff who are very helpfull.
Valeriia
Hotel is very clean, the workers are very friendly and nice,the pool is great for swimming and sunbathing. The location is perfect. Breakfast is very delicious.
Matitiahu Benari
I was very satisfied from the hotel staff which were friendly and helpful. The renovation made in the hotel since my last stay in superb and the hotel looks like new. I will surely come again in my next visit to Istanbul.
Khalid Hadla
Another Home in Istanbul! This was my 4th visit to Ramada Plaza city centre, and I can literally state it felt like going home. The details and natural spirit of the hospitality of the staff make every aspect of the stay memorable. From the reception ( I couldn't memorize the name of the reservation officer who checked us in , yet he is the one most professional officers we ever met), to conceirge (Calal bey), to the room service, to breakfast team (Halime Hatun), waiters,security,...) everybody meets you with a smile and offers help. And if you are lucky you meet the wonderful ANNA playing her violin at the Lobby,don't be shy to ask her for your favourite 🎵 To all the team, Thank you and see you again soon!
Fatih Ulukaya
The most important thing I care about in the hotel is the short check-in and check-out times. You are the best in this regard. Additionally, the 24-hour gym is great. The staff is educated, friendly and even better than the more expensive hotels in the area. 👍
Nuzha
The suite I stayed was so spacious & with a very nice view of Osmanbey street... Staff are so nice & friendly, they were so helpful. Everything was perfect.
Nats
The hotel was centrally located. My room was on the 6th floor, away from the noise. The staff is very pleasant and I would highly recommend staying here. Great value for your money. There are three coffee houses across the street and Starbucks in the lobby as well. The internet (wi-fi) speed was amazing inside the hotel.
Masha, ru
It was perfect experience, perfect location, near nice Nishantashi area, huge room, amazing breakfast and swimming pool area and facilities, nice staff. Thank you for making my Birthday!
Mr. Ibrahem SA - July 2023
The location of the place is the best point of Nisantasi area. All convenience stores are in the same building and near Starbucks and Mac... Reception welcome is excellent and they gave me an upgrade to a bigger room for free, overall everything is perfect and this is my first trip to Turkey and the hotel is excellent five stars for the price.. I will repeat the experience on smart TV screens equipped with Netflix and other programs... I loved everything ☺️
Amir Simcha - August 2023
A perfect hotel with the most stunning staff I've ever encountered and we fly a lot, a couple of friends who came to vacation in Turkey. We were greeted at the hotel by a cute representative whose name I don't remember, but she was the most stunning representative you will find in the whole world! Always smiling and always patient and explaining faces with a smile and extraordinary patience. And besides the representative, wow, what a crazy breakfast - what fun! What a treat and clean and tidy, suddenly the hotel manager and the kitchen manager come up to you and tell you "If you need anything, contact me, after of course he introduced himself!" The place is very safe, quiet at night and you don't hear any noise from the main streets outside - an international level hotel. But this team deserves praise for all the service and care for us and care as if you were a member of the family and you feel as if you are there to be pampered and not just for a vacation - worth every penny!!
MASAD AQEEL - August 2023
Great hotel, great location and excellent staff treatment 😊 I thank to hotel staff for the gift given to my wife on her birtday and the wonderful breakfast.
Rajesh - April 2023
This hotel boasts an unbeatable location directly opposite Osmanbey Metro station and a mere 20-minute stroll from Taksim. With an abundance of eateries and food joints right on its doorstep, as well as a convenient market for daily necessities, the location couldn't be better. The restaurant serves an outstanding breakfast, featuring a live kitchen and a wide range of options to satisfy all tastes.
Ivett - March 2023
We got a room upgrade for free! The room was clean and each they it was arranged again, towels were changed each day, as well. The bed was very confortable. Various and delicious breakfast. Good location at walking distance from Taksim square.
Ivett - March 2023
We got a room upgrade for free! The room was clean and each they it was arranged again, towels were changed each day, as well. The bed was very confortable. Various and delicious breakfast. Good location at walking distance from Taksim square.
Ajdin - March 2023
The hotel's staff, especially Mr. Erdogan on reception, shows extreme effort to provide best hospitality to the travellers, which is greatly appreciated. He made sure that all my requests are address with utmost care and speed. The hotel's location is right at the metro station and within walking distance of many points of interesting. On top of that, hotels amenities are also superb, ranging from comfortable rooms to well equipped pool and spa areas.
Waseem S. - June 2022
comfortable rooms, nice location with macDonalds and Starbucks just on the entrance
Mohamed M. - June 2022
The hotel was very comfortable, it is my second visit and I had visited many hotels and by far this was the best, Mr.ece in reservation & Mr.Eren were very friendly and helped me in every matter. They made my holiday worth. I speak from the heart when I advice you to book this hotel.
Hamza - June 2022
The reception was great and thanks to Mr. Ersin and Mr. Koray thanks for help me and It was a great way to deal and the hotel is beautiful
Stephen D. - April 2022
Excellent Service and Outstanding Staff It was a great stay and a very good hotel. Comfortable rooms and good breakfast options. Close to the Metro and walkable distance to Taksim Square. Close by there are also shopping facilities available just in case you needed some quick requirements.
Erdogan - April 2022
Excellent location, breakfast buffet and fitness&pool
Tareq - April 2022
The Location is amazing across the street from the metro station near so many Malls, restaurants and shops,The Premium Room was Big and comfortable. Starbucks is in the Hotel and 24 hours
Mamadou - April 2022
location is very good. facilities also are wonderful and staff very helpful. they did all they can to help me urgently get the Covid test despite the very bad weather in Istanbul during my visit…breakfast was also a delicious moment…
فوزيfawzi - March 2022
location and staff are the two things that in favour of the hotel
Meead - March 2022
Everything was a great, the beds are comfortable and clean, the hotel is very clean, easy to get taxi at any time, breakfast nice, all the staff was friendly, the reception staff were very nice and helpful, I didn't remember their names but I remember Jalal was friendly and helpful.
Ayse - October 2020
I spend 3 nights at Ramada on a business occasion and I must say everything was excellent! The location was great just next to the Osmanbey metro and plenty of taxis passing by the hotel. I almost walked to all my destinations! I stayed room 428 with nice street view and it was actually quite big size for one and bed was amazingly comfortable. Room housekeeper was such a sweet lady that helped me organising my belongings and cleaned and tidied up room so nicely! Highly recommended Ramada hotel for your both business and leisure trips in Istanbul. Thank you!
Al - October 2020
The location of the hotel is really close to the metro which is perfect. It was my second time at the hotel and I loved it. The staff is very polite and tries to help you with everything and greets you everytime you come in or leave the hotel. One day it was raining and they offered us umbrellas to use since we were going for a walk. The hotel is really close to Nisantasi (where there are very good restaurants and cafes). It also has a Starbucks inside the hotel. The beds are very comfortable and the rooms are clean. I would recommend this hotel to everyone since it is a very good value of your money.
Anita - October 2020
We arrived at 6 am at the hotel, and the receptionist has provide us with early check in without paying. The hotel was very clean, exceptional desinfected due to covid protocol and there was thermal camera on the entrance mandatory for anyone entering the hotel. Staff was very helpful and polite they speak English and they gave us great tips for our short stay. Hotel owns taxi company and they called taxi for all guests. Their taxi services are cheaper than regular taxi rates, drivers are very professional and cars are clean and desinfected. We didn’t use the spa because we didn’t have enough time, but it was very good and clean. Hotel rates are very affordable and everything in this hotel worth much more than money you spend there.
Tom W. - October 2020
Stayed here last week. Even during covid the staff was helpful and friendly, the rooms were sanitized every day and the main areas were clean with santizer available at all major movement points. The rooms are in good condition and pretty spacious and modern.
Nuritf7 - March 2020
I was on business trip and were happy to find a beautiful hotel, modern rooms, very comfortable (pillows menus) and high standards. The Breakfast was delicious with wide verity of options. To summarize, Great customer experience and defiantly recommended !
Meshal - March 2020
it was a great hotel to stay in Istanbul every thing in the hotel was great: 1. the location of the hotel great 2. the hospitality amazing in the hotel 3. the cleaning was very good 4. S cafe is the best idea in the entrance of the hotel 5. the staff always smiling.
Ibrahim - November 2019
Great location, so clean , friendly staff
Edna B. - OCTOBER 2019
Excellent service! The spa at Ramada hotel is very nice! They have very nice clean facilities and the staff is attentive and helpful. The sauna and body wash were super relaxing. It was my first time taking a Turkish bath and they were kind enough to explain to me how it is done. There are 2 different types of saunas that you can use in order to get you ready for your bath. You get to relax and lay down while they clean and scrub you body leaving you feeling clean and smooth. If you are in the mood to be pampered and want to have a relaxing experience I would definitely recommend this place!
Ahmad Abu K. - September 2019
My family and I was in ramada plaza city center hotel in istanbul from 11.9 to 15.9 I want to thank all the staff for a great vacation The reception staff was so kind!! We will come again and again, we were in a lot hotels in istanbul but this hotel is the best, waiting for our next visit.
Hedvig Eleonora Chamber Choir - September 2019
Everyone loved your hotel. So nice and the spa was really good. The staff was very helpful and polite. A success. Thank you so much. I hope we soon will organize a new tour and if things works out well we will stay with you.
Maria E. - August 2019
Good location and excellent services Ms Ozgur Altunses (guest relations Exectutive) and hotel entrance securities are helpful👍
Michael - August 2019
I’m very familiar with İSTANBUL. I visit a lot. I also have done all the hard work in hotel searching. This is the best value for money you will find. The staff are really excellent. The location is perfect. The facilities are perfect. It’s affordable and meets all the requirements. I will always stay at this hotel. Every visit.
Mai - August 2019
The rooms are very clean, And the room cleaner Nursin was very kind and make up our room perfectly. We stayed at room no 527, on the fifth floor.
Alya - August 2019
Everything the staff are super attentive and friendly. The location is wonderful in middle of one of the best shopping streets and room was spacious and beautifully furnitured .
Wesam -August 2019
Everything , location mainly many supermarkets and restaurants down the hotel.
Essam A. - August 2019
The staff was so friendly and cooperative, The hotel is directly next to "osmanbey metro station" And next to the market
Yousef_911 -August 2019
Closed to osman bey metro station. All the staff was great and helpful. They offered me an upgrade to bigger room for free, and they let me stay for late check out. Thanks for all.
Hadi - August 2019
Location is very good for anyone Staffs are very pleasant
Saif Adeen - August 2019
Liked most of things First amazing location in the heart of european side Very good breakfast with morning beautiful play by violin I stayed there for 4 days in 108 with 10/10 cleanness By Saniya employee And clean swimming pool I recommend hotel for every one.
Moh_A_2020 - July 2019
Location was great if you want to be near the shopping area of the city. I stayed for five nights with my family the staff were extremely nice and helpful..I highly recommend this hotel for families. I enjoyed my stay and I thank all the people who worked in the hotel
Lammy
I am very familiar with Istanbul. In a year and on average I would go there for 6-10 times. This was my first stay in Osmanbey, and my first stay in Ramada Plaza. I was exceptionally impressed with my stay and felt right at home
Jasmina
If we come back to Turkey we would again choose Ramada Plaza By Wyndham İstanbul City Center Breakfast was great realy and bedrooms are great and cosy. The stuff was realy there for us for whatever we needed. It was spotless clean.
Bruce R
Located in the center of town, subway across the street, many good places to eat vary close by. The staff was very friendly and helpful, especially İlhan Arı. The breakfast was one of the best we have in our 31 years of travel. the rooms were good, we stayed there twice in two different rooms. Overall Excellent!